Helm Bank USA

HOW TO REPORT FRAUD



If you think one of your Helm Bank USA accounts may have been compromised or you suspect fraud, immediately let us know so we can help protect you. Contact us using the following numbers:


Reporting a lost or stolen Helm Bank USA debit or ATM card?

If your Helm Bank USA debit or ATM card is lost or stolen, immediately let us know so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.


Within the United States:  1 (800) 236-2442 - Dedicated line available 24 hours a day and 7 days a week.

                                               (305) 329-7330 - Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).



Reporting a compromised personal or business deposit account?

If your Helm Bank USA deposit account information has been lost or stolen, immediately let us know so we can help protect you from unauthorized transactions.


Within the United States: (305) 329-7330 – Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).



Reporting a lost or stolen VISA credit card?

If your VISA credit card is lost or stolen, immediately let us know so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.


Within the United States: 1 (866) 297-3617 – Dedicated line available 24 hours a day and 7 days a week.

                                               (305) 329-7330 – Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).



Reporting a compromised Online Service – Helm Online or Helm Transfer?

If any of your Helm Bank USA Online Services has been compromised or you notice a suspicious or unauthorized activity with a Helm Bank USA service immediately let us know so we can help protect you from unauthorized transactions.


Within the United States: (305) 329-7330 – Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).



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How to Report Fraud

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