Helm Bank USA



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HELM SUPPORT


At Helm Bank USA we are dedicated to assisting you in a number of ways. Here are a few options on how you can reach us.


Visit Us - Helm Bank USA Main Office

999 Brickell Avenue

Miami, Florida 33131

Monday through Friday

9:00 a.m. to 4:00 p.m.



Call or Email Us – Questions regarding our products or services?  

One of our friendly and experienced Helm Support Representatives are waiting to assist you, Monday through Friday from 8:30 a.m. through 6:00 p.m. (EST).  You can email us for assistance at support@helmbankusa.com or call us at (305) 329-7330.


Reporting a lost or stolen VISA credit card?

If your VISA credit card is lost or stolen, immediately let us know so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.


Within the United States: 1 (866) 297-3617 – Dedicated line available 24 hours a day and 7 days a week.


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).



Reporting a lost or stolen Helm Bank USA debit or ATM card?

If your Helm Bank USA debit or ATM card is lost or stolen, immediately let us know so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.


Within the United States: 1 (800) 236-2442 - Dedicated line available 24 hours a day and 7 days a week. (305) 329-7330 – Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).


Outside the United States:  Call your local Representative Office and dial extension 7330 or toll free 1 (855) 370-4356 – A Helm Support Representative is available to assist you Monday through Friday 8:30 a.m. to 6:00 p.m. (EST).

Helm Support

+ Where can I find the Bank’s routing number?

+ How do I change the address, phone number, or email address on my account?

+ How do I stop a payment on a check?

+ How do I order checks?

+ How do I set a travel notification?

Frequently Asked Questions

Member

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