Ensure smooth card usage during your travels
Notify Us of Your Travel Plans
Our online travel form is designed specifically for your upcoming international or domestic trips involving your Helm Bank USA Credit, Debit, or ATM cards. Fill out the short form with your travel destination and dates. It's a quick and simple process, ensuring smooth card usage during your travels.
NOTE: In the field requesting the last 4 digits of your card, if you have multiple cards, please list their last 4 digits, separating each with a comma.
* Required Fields
Ensure smooth card usage during your travels
Notify Us of Your Travel Plans
Thank you for submitting your travel information
Thank you for submitting your travel information Your request will be processed during our business hours, Monday to Friday, from 8:30 am to 4:30 pm EST. If there are any issues or additional information required, our team will reach out to you.
While the travel form helps ensure your cards stay active during your travels, please continue checking your inbox for any needed confirmation of specific transactions.
FAQ'S
When can I expect the processing of my request?
Submit your online form, and we'll process it promptly during our business hours, Mon–Fri, 8:30 am to 4:30 pm EST.
After submitting the form, are there any additional steps I should consider?
While the travel form will help us ensure your cards remain active during your travels, we kindly ask that you continue to check your inbox in case we need to confirm a specific transaction with one of your cards.
How do I report a lost or stolen Credit, ATM or Debit Card?
If your card is lost or stolen, immediately call us so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.
- Within the USA: +1 (888) 297-3416 - Dedicated line available 24 hours a day, 7 days a week.
- International Calls: +1 (206) 389-5200 - Dedicated line available 24 hours a day, 7 days a week.
- Helm Support Representative: +1 (305) 329-7330 - Available Monday - Friday, 8:30 a.m. to 6:00 p.m. (EST).
How do I report fraud on a VISA Debit or Credit Card?
To report fraud on your VISA debit or credit card , immediately call us at one of the numbers below. We will cancel your current card and issue a replacement.
- Main Telephone: +1 (855) 293-2456 - Dedicated line available 24 hours a day, 7 days a week.
- Helm Support Representative: +1 (305) 329-7330 - Available Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST).
Is there a daily dollar limit when using my ATM or Debit Card?
Yes, your ATM and Debit Card has a daily purchase and withdrawal limit. These limits can be found in the Account Agreement and Terms & Conditions Brochure or by contacting a Helm Support Representative at +1 (305) 329-7330, Monday through Friday from 8:30 a.m. to 6:00 p.m. (EST).
Planning to Travel?
Review our Travel Security Tips for a protected financial experience.
Continue Traveling
Earn Points with your Credit Card Extra Awards Account