Stay Protected with Helm Bank USA

Security Measures for
Online & Mobile Banking

Safe and secure Online & Mobile Banking begins with creating strong usernames and passwords, but it doesn't stop there.

As technology evolves, so do the methods employed by cybercriminals. To enhance your security, HelmInOne uses various methods of authentication, including security codes and biometric authentication.

Here are some comprehensive tips to protect yourself, your devices, and your accounts:

Password Protection Tips


  • Use a password that contains uppercase letters, lowercase letters, numbers, and symbols. Longer passwords tend to provide heightened security against various hacking methods.
  • Make your passwords difficult to guess by avoiding obvious choices such as the name of a family member, pet, birthday, or a favorite hobby.
  • Change your password regularly and make your new passwords significantly different from previous passwords.
  • Use a different password for your HelmInOne login than for your other online accounts.


  • Don’t use a single word that can be found in a dictionary. Example: turtle, basketball, purple.
  • Don’t use the same password for multiple accounts.
  • Don’t write your password down where others can see or access it.


Username and Password

Your  Username and Password in HelmInOne must follow these rules:

Username Password
  • It must be alphanumeric.
  • It must be 8-16 characters in length.
  • It is not case sensitive.
  • It must not contain identification numbers.
  • It must not contain special characters.
  • It must be different than your current or previous password.
  • It must be 8-16 characters in length.
  • It must contain at least one uppercase letter.
  • It must contain at least one lowercase letter.
  • It must contain at least one number.
  • It must contain at least one of the following special characters: #!_@
  • It must be different from your Username.

How to Change Your Password

If you would like to change your HelmInOne Online & Mobile Banking Password, do the following:

1. Sign in to Online or Mobile Banking.
2. At the Main menu click on My Profile.
3. Choose Change My Password.
4. Enter your current password.
5. Create and confirm your new password.
6. Select Change.

Additional Authentication Methods

Security Codes

  • Security codes provide an extra layer of protection by requiring a unique, time-sensitive code in addition to your password.
  • These codes are sent to your registered email or generated by our HelmInOne Mobile app.
  • Always ensure your contact information is up-to-date to receive these codes promptly.

Biometric Authentication

  • Biometric authentication uses unique physical characteristics, such as fingerprints or facial recognition, to verify your identity.
  • It is a highly secure method since biometric data is difficult to replicate.
  • Enable biometric authentication on your HelmInOne Mobile app for added security and convenience.

General Security Practices

  • Regularly review your account statements and transactions for any unauthorized activity. Report any discrepancies to your bank immediately.
  • Ensure you're using a secure and encrypted connection when accessing your accounts online. Look for "https://" in the URL and a padlock icon in the address bar.
  • Be cautious of unsolicited emails, calls, or texts asking for personal or financial information, and avoid clicking on links in emails or texts unless their authenticity is confirmed. Never disclose your usernames or passwords outside secure platforms like the HelmInOne Mobile® app or Online Banking.

By implementing these security measures, you can significantly reduce the risk of unauthorized access to your accounts and protect your personal and financial information.