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Frequently Asked Questions

If you have Online Banking, you can update this information by signing in and selecting "My Profile" from the menu to update your address, phone number and email.
You can request a stop payment through Online Banking by selecting the "Account Services" tab, or by contacting a Helm Support Representative at +1 (305) 329-7330, Monday through Friday from 8:30 a.m. to 6:00 p.m. (EST).

You can easily order checks through Online Banking, by selecting the "Account Services" tab.

Yes, your ATM and Debit Card has a daily purchase and withdrawal limit. These limits can be found in the Account Agreement and Terms & Conditions Brochure or by contacting a Helm Support Representative at +1 (305) 329-7330, Monday through Friday from 8:30 a.m. to 6:00 p.m. (EST).
To report fraud on your VISA debit or credit card , immediately call us at one of the numbers below. We will cancel your current card and issue a replacement.
 
+1 (800) 237 - 8990 For Debit Cards - Dedicated line available 24 hours a day, 7 days a week.
+1 (866) 297 - 3617 For Credit Cards - Dedicated line available 24 hours a day, 7 days a week.
+1 (305) 329-7330 Helm Support Representative available Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST).
If your ATM or Debit Card is lost or stolen, immediately call us so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.
 
+1 (855) 293 - 2458 Within the USA - Dedicated line available 24 hours a day, 7 days a week.
+1 (206) 352 - 4401 International Calls - Dedicated line available 24 hours a day, 7 days a week.
+1 (305) 329 - 7330 Helm Support Representative available Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST).
 
 
 
 
 

Visit Us

Helm Bank USA Main Office
999 Brickell Avenue
Miami, Florida 33131

Representative Office - Colombia
Cra. 11 No. 82-01 Piso 2
Bogota, Colombia
 
 
Hours of Operation
 
Main Office - USA
Monday through Friday
9:00 a.m. to 4:00 p.m. (EST)
 
Representative Office – Colombia
Monday through Friday
8:30 a.m. to 5:00 p.m.
 
 

Give Us A Call

Main Office - USA
T: +1(305)-379-4356 Main
T: +1(855)-370-4356 Toll-Free
F: +1(305)-377-2714 Main
F: +1(305)-377-3300 Wire Transfer
 
Representative Office - Colombia
T: 571-655-7000 Main
 

Mortgage


Whether you are buying or investing in a home, we have a mortgage program that is right for you.

About Mortgages

 

Cybersecurity Is Everyone's Responsibility

Cyber awareness is the most important aspect to protecting your data from cyberattacks. We are committed to helping you improve cyber security with these helpful tips.
 
 

Paying with a credit card

Help Protect Your Card

With MyCardRules you have additional card benefits that allows you to easily turn your card on or off and receive email or push notifications for your card purchases. Help protect your card by setting up customized alerts today!